he888 Terms and Conditions – Platform Rules for Pakistan Players

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and he888 ("the Platform", "we", "us", "our"). By accessing the he888 website at he888.app, registering an account, making a deposit or using any feature of the platform — including Sports betting, Live Casino, Casino, Fish Games and Bingo — you confirm that you have read, understood and unconditionally agreed to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must not create an account or use the platform. Continued use of the he888 platform following any update to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for any changes.

These Terms are written in English and should be read and interpreted in English. Any translation provided elsewhere is for convenience only and the English version takes precedence in all cases.

To register and use the he888 platform you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. he888 is strictly an adults-only online entertainment platform.
• You must be the registered account holder and acting on your own behalf — not on behalf of another person or as an agent.
• You must not be excluded from online gaming platforms or subject to a self-exclusion order that would cover use of the he888 platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you in your location.
• You must not have had a previous he888 account closed for a breach of these Terms.

he888 reserves the right to request proof of age, identity and residency at any point during the account lifecycle. Accounts where eligibility cannot be verified may be suspended pending verification or permanently closed if verification is not completed within the required timeframe.

Each eligible individual may hold only one active account on he888. Duplicate accounts are not permitted under any circumstances. If you already have a registered he888 account and attempt to create a second account, both accounts may be closed and any balances forfeited.

When registering, you are required to provide accurate, complete and up-to-date information including your full legal name, date of birth, valid email address and mobile number. You must keep this information current — if your contact details change, please update your account profile promptly.

he888 operates a Know Your Customer (KYC) verification process. At various stages — including before your first withdrawal or when your account activity triggers a review — you may be asked to submit supporting documents such as:

• A copy of a government-issued photo ID (CNIC, passport or driving licence)
• Proof of your registered mobile number or email address
• Proof of your payment method ownership (e.g. a screenshot of your JazzCash or Easypaisa account showing your registered name and number)

Failure to complete KYC verification within the timeframe communicated by the he888 team may result in withdrawal holds or account suspension until the process is completed satisfactorily.

Your he888 account is personal to you. You must not share your login credentials with any other person, allow anyone else to access or operate your account, or transfer your account to another individual under any circumstances.

All account balances, deposits, bets and withdrawals on the he888 platform are denominated in PKR (Pakistani Rupees). There is no internal currency conversion applied by he888 on standard PKR transactions.

Deposits: he888 currently supports deposits via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallets as listed in the Cashier section of your account. Minimum and maximum deposit limits are displayed at the point of deposit and may vary by payment method. Deposits are generally credited to your account balance promptly, though processing times may vary depending on your payment provider.

Withdrawals: Withdrawal requests are processed to a verified payment method that matches the account holder's registered identity. he888 aims to process withdrawal requests within 24 hours under normal operating conditions. VIP account holders may receive priority withdrawal processing. The following conditions apply to all withdrawals:

• Your account must have completed KYC verification before your first withdrawal is processed.
• Any active wagering requirement attached to a bonus must be fully met before bonus-related funds can be withdrawn.
• Withdrawal requests cannot be reversed once they have entered processing status.
• he888 does not charge a platform-side withdrawal fee. Your payment provider's standard transaction fees may apply.
• he888 reserves the right to conduct additional security checks on withdrawal requests that exceed standard thresholds or trigger risk monitoring.

he888 offers a range of promotional offers including welcome bonuses, reload bonuses, free bets, cashback and VIP loyalty rewards. All bonuses are subject to the specific terms displayed on the relevant promotion page as well as the general bonus conditions set out here.

Wagering Requirements: Unless stated otherwise in a specific promotion's terms, bonus funds must be wagered a set number of times before any associated winnings can be withdrawn. The applicable wagering requirement, eligible games, minimum odds (for sports bets) and expiry period are displayed on each promotion's terms page.

Bonus Claiming: Bonuses must be claimed within the stated availability window. Unless otherwise specified, each promotional offer may be claimed once per eligible account. Attempting to claim the same offer via multiple accounts or using shared payment methods constitutes a breach of these Terms.

Bonus Expiry: Unclaimed or partially wagered bonuses expire after the period stated in the relevant promotion's terms. Expired bonus funds and any winnings generated from them are forfeited automatically.

he888 reserves the right to:

• Withdraw, modify or replace any promotional offer at any time without prior notice.
• Void bonus awards and associated winnings where a technical error, data entry mistake or fraudulent claim is identified.
• Exclude specific players from promotional offers at its discretion where abuse of the bonus system is suspected.

Bonuses are intended for recreational, personal use only. Any attempt to systematically exploit bonus offers — including through matched betting strategies, arbitrage or coordinated play patterns — may result in bonus cancellation and account review.

All games available on the he888 platform — including Live Casino, Casino slots, Fish Games, Bingo and Sports betting — are governed by the individual rules of each game or market in addition to these general Terms.

Casino and Live Casino: Games are provided by third-party game suppliers whose titles use certified random number generators (RNG). Return-to-player (RTP) percentages are set by the game provider and are not modified by he888. House rules for Live Casino table games follow standard industry rules for the applicable game variant.

Sports Betting: Sports betting markets — including Cricket, PSL, T20, Football, Esports and other sports — are subject to he888's sportsbook rules. Key points include:

• Bets are accepted at the odds displayed at the time the bet is placed. Odds are subject to change before a bet is confirmed.
• he888 reserves the right to void, suspend or restrict markets in exceptional circumstances including but not limited to: match abandonment, integrity concerns, obvious pricing errors or events outside normal conditions.
• In-play betting markets may be suspended at any time during a live event without notice.
• Minimum and maximum bet limits apply per market and may vary by event, player account status and VIP tier.

Bingo and Fish Games: Game-specific rules are displayed within each game lobby and apply in addition to these Terms. Prize pool amounts, ticket prices and game schedules for Bingo are subject to change.

he888 decisions on disputed gameplay outcomes are final where the platform's records and game logs are the definitive source of truth.

he888 is committed to maintaining a fair gaming environment for all players. The following conduct is strictly prohibited and will result in account suspension, permanent closure and forfeiture of balances:

• Multi-accounting: Creating or operating more than one he888 account per person.
• Bonus abuse: Using multiple accounts, shared devices, shared payment methods or coordinated play to claim the same offer more than once.
• Use of automated software: Using bots, scripts, automated clicking tools or any software designed to interact with the platform without manual human play.
• Collusion: Coordinating with other players in Casino games, Poker variants or other games where such coordination gives an unfair advantage.
• Exploiting errors: Intentionally taking advantage of platform errors, pricing mistakes or technical glitches. Any winnings generated through a known error are void.
• Fraudulent deposits: Using stolen, unauthorised or fraudulently obtained payment credentials to fund an account.
• Money laundering: Using the he888 platform to process, layer or integrate proceeds of crime. he888 applies anti-money laundering (AML) monitoring and will report suspicious activity as required.

he888 uses monitoring tools to detect unusual patterns in account activity, betting behaviour and financial transactions. Players identified as engaging in prohibited conduct will not receive prior warning before account action is taken where doing so could compromise the integrity of the investigation.

You are solely responsible for maintaining the confidentiality and security of your he888 account login credentials, including your password and any two-step verification codes. he888 will never ask for your password via email, chat or any other communication channel.

If you suspect that your account has been accessed by an unauthorised third party, you must contact he888 support immediately via live chat or email. he888 will take reasonable steps to secure the account pending investigation but cannot be held liable for losses incurred as a result of unauthorised access caused by your failure to keep credentials secure.

For your protection, he888 recommends:

• Using a strong, unique password not shared with any other service.
• Enabling two-step verification on your account where available.
• Not accessing your he888 account on shared or public devices.
• Logging out fully after each session, particularly on mobile devices.

he888 applies SSL encryption across all pages and transaction flows. However, account security is a shared responsibility and players are expected to take reasonable precautions on their own devices and networks.

he888 collects, processes and stores player data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy.

Your personal data is used for purposes including account management, KYC verification, payment processing, fraud prevention, customer support and improving the platform. he888 does not sell personal data to third parties for marketing purposes.

Aggregated, anonymised data may be used internally for platform analytics and improvement. Individual player data is handled in accordance with the Privacy Policy and applicable data protection principles.

he888 is committed to promoting responsible gaming. The platform is designed for entertainment purposes only and should never be used as a source of income or financial strategy. Online gaming carries risk — you should only ever wager money that you can afford to lose without affecting your day-to-day financial obligations or personal wellbeing.

he888 provides the following responsible gaming tools, accessible from within your account settings:

• Deposit Limits: Set daily, weekly or monthly PKR deposit limits on your account. Limits take effect immediately when reduced and require a cooling-off period to increase.
• Session Time Reminders: Configure notifications to alert you after a set period of continuous play.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the he888 platform. During a self-exclusion period, your account will be suspended and you will not be permitted to re-register.
• Reality Checks: Periodic on-screen notifications reminding you of time spent on the platform during an active session.

If you are concerned about your own or someone else's gaming behaviour, we encourage you to visit our Responsible Gaming page for guidance on managing gaming activity, setting personal budgets and accessing external support resources.

he888 provides the platform on an "as available" basis. While we make reasonable efforts to ensure the platform is accessible and functional at all times, we do not guarantee uninterrupted, error-free operation. Scheduled and emergency maintenance, third-party infrastructure issues and events beyond our control may affect platform availability.

To the maximum extent permitted, he888 will not be liable for:

• Loss of profits, revenue or winnings arising from platform downtime, technical errors or maintenance periods.
• Losses resulting from your failure to maintain account security as described in Section 8.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including JazzCash, Easypaisa, Raast or banking institutions.
• Losses arising from your use of the platform in a jurisdiction where online gaming is restricted or prohibited.
• Any indirect, consequential or incidental losses arising from use of the he888 platform.

Nothing in these Terms limits he888's liability for fraud, gross negligence or any liability that cannot be excluded by applicable law.

By the Player: You may request the closure of your he888 account at any time by contacting the support team via live chat or email. Before closure is processed, any pending withdrawal requests will be completed and any remaining real-money balance will be returned to your verified payment method. Bonus funds remaining in your account at the time of closure are forfeited.

By he888: he888 reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, money laundering or any criminal activity associated with the account.
• Provision of false, inaccurate or unverifiable information during registration or KYC.
• Failure to complete KYC verification within the required timeframe.
• Account inactivity exceeding 12 consecutive months.
• Risk management decisions made at he888's reasonable discretion.

Where an account is closed due to a verified breach of Terms, he888 reserves the right to withhold outstanding balances pending investigation and to apply them against any losses, liabilities or costs arising from the breach.

he888 reserves the right to update, modify or replace these Terms and Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify registered players via the email address on file or through an in-platform notification.

Your continued use of the he888 platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you should stop using the platform and request account closure as described in Section 12.

It is your responsibility to review these Terms periodically. he888 recommends checking this page whenever you notice the "Last Updated" date has changed.

If you have a question about these Terms or wish to raise a dispute regarding a transaction, bonus, bet settlement or account decision, please contact the he888 support team in the first instance:

• Live Chat: Available 24/7 directly on the he888 platform — fastest response for urgent matters.
• Email: [email protected] — for account queries, KYC submissions and non-urgent matters.

When raising a dispute, please include your account username, the date and nature of the issue and any relevant transaction or game round reference numbers. he888 aims to acknowledge dispute submissions within 24 hours and provide a resolution within 5 business days for standard cases.

Disputes relating to bet settlement outcomes are reviewed against the platform's game logs and sportsbook records, which are the definitive source of truth for all gameplay transactions. He888's internal decisions on game and bet outcomes are final.

These Terms are governed by and construed in accordance with applicable law. Any unresolved dispute that cannot be settled through the he888 internal process may be referred to an appropriate dispute resolution mechanism.