Your privacy is taken seriously at he888. This policy explains exactly what personal data we collect, why we collect it, how it is used and what rights you have as a player on our platform.
By registering or using the he888 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.
These six principles guide every decision we make about how your data is handled on the he888 platform.
All data transmitted between your device and the he888 platform is protected by SSL/TLS encryption. This applies to login sessions, deposit flows, account details and any personal information you submit.
he888 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Your information is used solely for operating your account and improving your platform experience.
We collect only the data that is reasonably necessary to provide our services — account management, KYC verification, payment processing, fraud prevention and customer support. Nothing extra.
Access to player personal data within he888 is restricted to staff members who genuinely need it to carry out their role — support agents, compliance, finance and security teams — and only to the extent required.
You have the right to access, correct and request deletion of your personal data held by he888, subject to our legal retention obligations. Requests can be submitted via the support team at any time.
Player data is stored on secured servers with access controls, monitoring and industry-standard security practices in place. Payment credentials are handled by your payment provider — he888 does not store full card or wallet numbers.
This Privacy Policy ("Policy") explains how he888 ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal data of players and visitors who use the he888 website at he888.app and any related services offered through it.
he888 is an online entertainment platform serving adult players in Pakistan. We take the privacy of our users seriously, and this Policy is written to be clear and readable — not deliberately complex. If you have a question about anything in this Policy, our support team is available to help.
By registering an account, making a deposit, or simply continuing to browse the he888 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, please do not create an account or use the platform.
This Policy should be read alongside our Terms and Conditions, which govern your overall use of the he888 platform.
he888 collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser, and in some cases from third-party verification services we use for identity checks.
When you create an he888 account, we collect:
As part of our Know Your Customer process, we may ask you to provide:
When you deposit or withdraw funds in PKR, we collect records of those transactions including amounts, timestamps, payment method type and transaction reference numbers. We do not store full card numbers or mobile wallet PINs — payment credentials are handled directly by your payment provider.
When you access the he888 platform, we automatically collect certain technical information:
If you contact our support team via live chat or email, we retain records of those communications including the content of messages, timestamps and any attachments you send. This helps us resolve disputes accurately and improve our support quality.
The personal data he888 collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account Registration & Management | Name, email, mobile number, DOB, username |
| KYC Identity Verification | ID documents, selfie, proof of payment method |
| Processing PKR Deposits & Withdrawals | Transaction records, payment method type, reference numbers |
| Fraud Prevention & Security | IP address, device data, login history, transaction patterns |
| Customer Support | Communications records, account data, transaction history |
| Responsible Gaming Tools | Session data, deposit history, self-exclusion requests |
| Platform Improvement & Analytics | Aggregated, anonymised usage and navigation data |
| Promotional Communications | Email address, mobile number (only where you have opted in) |
We do not use your personal data for automated decision-making that produces significant legal effects without the possibility of human review. Risk and fraud scoring may involve automated checks, but account-level decisions are reviewed by our compliance team.
he888 processes personal data on the following grounds:
he888 does not sell, rent or share your personal data with third parties for their own marketing purposes. We may share your data with trusted third parties only in the following limited circumstances:
When you make a deposit or withdrawal, your transaction data is shared with your chosen payment provider — such as JazzCash, Easypaisa, Raast, your bank or card network — to process the transaction. These providers have their own privacy policies governing data they receive.
he888 may use third-party identity verification services to assist with document checking and identity matching during the KYC process. These services are bound by data processing agreements and may only use data shared with them for the specific purpose of identity verification on behalf of he888.
Games on the he888 platform are provided by third-party game suppliers. To deliver game content and record gameplay outcomes, limited session and account data may be passed to the game provider's systems. Game providers do not receive your full personal profile and are contractually restricted in how they may use any data received.
he888 may disclose personal data to law enforcement agencies, regulatory authorities or other competent bodies where required to do so by applicable law, court order or in response to a valid legal request. We will notify you of any such disclosure where permitted to do so.
In the event of a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. Affected players will be notified in advance where practicable, and the acquiring party will be required to honour the commitments made in this Privacy Policy.
The he888 website uses cookies and similar tracking technologies to deliver a functional, personalised and secure user experience. A cookie is a small text file placed on your device by the website you visit. he888 uses the following categories of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the performance or features available to you on the he888 platform. For detailed guidance on managing cookies, refer to your browser's help documentation.
he888 supports PKR transactions via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and other mobile wallets. The security of your payment credentials is a top priority.
What he888 stores: We retain transaction records including the payment method type, transaction amount in PKR, timestamps, reference numbers and the account name associated with the payment method. This information is necessary for withdrawal processing, dispute resolution and KYC verification of payment ownership.
What he888 does not store: Full card numbers, CVV codes, mobile wallet PINs or mobile banking passwords. These credentials are entered directly on your payment provider's interface and are handled entirely by them. he888 does not have access to this data at any point.
All payment-related pages on the he888 platform use SSL encryption. If you are ever redirected to a payment provider's page, you will see the provider's own security indicators — please check these before entering any credentials.
he888 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations. The following general retention periods apply:
When personal data is no longer required and the retention period has expired, it is securely deleted or anonymised in a way that means it can no longer be associated with you as an individual.
As a user of the he888 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email.
he888 applies a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
While we make every reasonable effort to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your account credentials secure — please refer to the Account Security section of our Terms and Conditions for your obligations as an account holder.
In the unlikely event of a data breach that poses a risk to your rights and interests, he888 will take immediate steps to contain the breach, assess its impact and notify affected users as promptly as possible.
The he888 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is part of our registration and KYC process, and accounts suspected of being held by minors will be suspended pending verification.
If you are a parent or guardian and believe that a minor has registered on the he888 platform or provided personal data without your consent, please contact our support team immediately. We will investigate and take appropriate action, which will include closing the account and deleting any associated personal data where legally permissible.
We strongly encourage parents and guardians to make use of parental control tools and software available on shared devices to prevent minors from accessing online gaming platforms.
he888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect how your data is processed in a way that matters to you, we will aim to notify you via the email address registered on your account or through an in-platform notification. However, it remains your responsibility to check this page periodically.
Your continued use of the he888 platform after changes to this Privacy Policy have been published constitutes your acceptance of the updated Policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure.
If you have any questions, concerns or requests relating to this Privacy Policy or how he888 handles your personal data, please get in touch with us through the following channels:
When submitting a privacy-related request, please include your registered account username and a clear description of your query or request. If your request involves access to, correction of or deletion of personal data, we may ask you to verify your identity before we can process it.
he888 aims to acknowledge all privacy-related queries within 2 business days and to provide a substantive response or resolution within 14 business days of receiving a complete request.
For any concerns about our data practices that are not resolved to your satisfaction through our internal process, you may seek further guidance from applicable data protection authorities or legal advisers in your jurisdiction.